Choose once,enjoy lasting peace of mind
While your membership is active, your APEX charger unit is covered by a lifetime warranty.
1 year from purchase
All drivers who buy an APEX charger
No time limit while subscribed
Drivers subscribed to the APEX Smart Cloud Membership
As long as your subscription continues,your warranty stays with you
Purchase and installation
1-year basic warranty
from purchase.
Link and subscribe
Link the device in the app
and your plan takes effect.
Continued subscription
The charger unit
has no warranty time limit.
Payment issue
Pay within 7 days
and there is no interruption.
Payment overdue
Resubscribing
will not restore it.
Which costs apply —made clear up front
Parts and repairs covered by the warranty
Charger unit failures confirmed to be covered by the lifetime member warranty.
Remote diagnosis and support
Diagnosis and handling remotely via phone, LINE, system logs and more.
On-site inspection, removal and installation
Call-out fee, travel and labor when a technician needs to visit.
See the warranty terms for coverage and conditions.
At installation,record it in the app first
When installation is complete, upload installation photos and the installation address under Profile → Warranty Center in the app.
Clear and complete warranty records
Photos and the address from installation are kept in the app,
so warranty information is easy to verify.
Know the site before we come
If you need warranty service later, we can review the installation photos first
and reduce back-and-forth.
An extra check on installation quality
Photos are taken as soon as installation is complete,
leaving a clear record of the work.
Warranty status at a glance
① Warranty type and expiry date
② Go to upload installation info
Upload records at installation
① Photos, address, confirm and submit
② Take overview photos following the examples
※ App screens above are for illustration; device IDs and content are examples. Actual content is as shown in the app.
When you need warranty service,here’s how to claim
Provide information
Model and serial number, original purchase invoice,
photos or videos of the fault, and contact details.
Assessment and service
Once confirmed to be covered,
we repair or replace it.
New owner or moving house,the warranty can continue
Transfer to a new owner
- The new owner must have a valid membership
- Keep the original purchase invoice
- Complete the transfer in the app within 7 days
Moving or relocating the charger
- Must be done by a qualified technician
- Update the installation location
- Existing warranty is not affected
Damage from relocation, incorrect wiring or a non-compliant environment is not covered by the warranty.
About the warranty,you may want to know
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This page summarizes the warranty; actual rights and obligations are governed by the latest warranty terms.
Subscribe,and your warranty is always there
Learn about APEX Smart Cloud Membership plans and fees.